Privacy Policy

Our Promise to You: Privacy, Trust, & Cool 3D Prints

Last Updated: 8-28-2025

Hey there, and welcome to Poly Craft Direct. We’re not just a shop; we’re a couple of folks who are passionate about 3D printing, and we’re so glad you’re here. We believe that trust is everything, so we want to be completely transparent about how we handle your information.

1. The Heart of What We Do

Simply put, we treat your personal info with the same care we put into every single print that comes off our printers. We believe in honesty, clarity, and respecting your privacy so you can shop with confidence and focus on the fun part—getting an awesome, custom-made creation.

2. What Info We Collect & Why It’s Helpful

We only ask for information that directly helps us serve you better. Think of it like a recipe: we need the right ingredients to make your order perfect.

• The Basics You Give Us: When you buy something, we ask for stuff like your name, address, and email. This isn’t to be nosy—it’s so we know where to send your fantastic new 3D print and how to tell you it’s on its way!
• Payment Details (The Safe Stuff): We’re makers, not bankers. That’s why we let the pros (like Stripe and WooCommerce) handle all the card numbers. We never see or store your full payment details on our site. Your financial security is non-negotiable for us.
• Automatic Tech Stuff: Our website uses cookies (the digital kind, sadly not the chocolate chip kind). These little bits of data help us understand things like what products people love most or if there’s a glitch on our site. This helps us make your browsing experience smoother and our shop better for everyone.

3. How We Use Your Info (Spoiler: To Help You!)

Your info helps us create a seamless and personal experience for you. Here’s how:

• To Get Your Order to You: We use your address to ship your items and your email to send you order confirmations and tracking info. We want you to be as excited about the delivery process as you are about the product!
• To Save You Time: Creating an account with us lets us save your details securely. This means faster checkouts down the road. It’s our little way of giving you more time to browse our latest designs.
• To Make Stuff You’ll Actually Want: We look at general trends (e.g., “people really love dragon models!”) to decide what to design and print next. Your indirect feedback helps us stock the shelves with things our community adores.
• To Talk Only When You Want Us To: We’ll only send you promotional emails if you’ve told us you’re okay with it. And if you ever change your mind, unsubscribing is just a click away. No hard feelings.

4. Who We Share With (No One)

Let’s be crystal clear: We do not, and will never, sell your personal data. Period.

We only share your information with a few essential (Listed Below), trusted partners who help us run our business, and they are under strict orders to keep it confidential. These partners include:

• Shipping companies like USPS or UPS (so they can deliver your package).
• Payment processors (so they can securely complete your transaction).

5. You’re in the Driver’s Seat

Your data belongs to you. You can always:

• Ask us what information we have about you.
• Tell us to correct something if it’s wrong.
• Request that we delete your personal info from our systems (though we might have to keep some order records for tax purposes, as the law requires).
• Opt out of marketing emails instantly.

Just reach out to us at Contact@polycraftdirect.com. We’re real people on the other end, and we’re happy to help.

6. Straight Talk About Our 3D Prints

We print exclusively with PETG, PLA, ABS, and TPU because each has awesome superpowers. But we also believe in being upfront:

• They’re Handmade & Unique: Every print has tiny layer lines and slight textures. This isn’t a flaw; it’s a fingerprint that makes your item one-of-a-kind.
• Safety First: While our plastics are generally safe, no 3D printed item is food-safe or dishwasher-safe. The process creates micro-crevices that can harbor bacteria. So please, keep them away from your snacks!
• Use Them for Awesome Things: Our prints are perfect for display, cosplay, prototyping, and functional parts. Just be mindful that, like any plastic, they can warp under high heat or break under extreme stress. Choose the right material for your project, and it’ll last for years.

7. Changes to This Promise

As we grow and learn, we might need to update this page. If we do, we’ll post the changes here and update the date at the top. We’ll never sneak anything by you.

8. Got Questions? We’d Love to Chat.

We’re here for you. If you have any questions at all about your privacy, your data, or our prints, talking to a human is just an email away.

• Email us anytime: Contact@polycraftdirect.com
• Or send us a text: (561) 702-2234

Thanks for reading, and thanks for supporting our small business.

– The Real Ones at Poly Craft Direct LLC™