Privacy Policy

Our Promise to You: Privacy, Trust, & Authentic TCG Gear Last Updated: 8-28-2025

Hey there, and welcome to Poly Craft Direct. We’re not just a shop; we’re collectors and players who are passionate about Trading Card Games, and we’re so glad you’re here. We believe that trust is everything, so we want to be completely transparent about how we handle your information.

1. The Heart of What We Do Simply put, we treat your personal info with the same care we put into inspecting and packaging every single booster box, pack, single, and accessory on our shelves. We believe in honesty, clarity, and respecting your privacy so you can shop with confidence and focus on the fun part—ripping packs, hunting chase cards, and building your ultimate deck.

2. What Info We Collect & Why It’s Helpful We only ask for information that directly helps us serve you better. Think of it like a recipe: we need the right ingredients to make your order perfect.

• The Basics You Give Us: When you buy something, we ask for stuff like your name, address, and email. This isn’t to be nosy—it’s so we know where to send your cards and supplies, and how to tell you they’re on the way!
• Payment Details (The Safe Stuff): We’re gamers and collectors, not bankers. That’s why we let the pros (like Stripe and WooCommerce) handle all the card numbers. We never see or store your full payment details on our site. Your financial security is non-negotiable for us.
• Automatic Tech Stuff: Our website uses cookies (the digital kind, sadly not the chocolate chip kind). These little bits of data help us understand things like what card sets people love most or if there’s a glitch on our site. This helps us make your browsing experience smoother and our shop better for everyone.

3. How We Use Your Info (Spoiler: To Help You!) Your info helps us create a seamless and personal experience for you. Here’s how:

• To Get Your Order to You: We use your address to ship your items and your email to send you order confirmations and tracking info. We want you to be as excited about the delivery process as you are about opening your packs!
• To Save You Time: Creating an account with us lets us save your details securely. This means faster checkouts down the road. It’s our little way of giving you more time to browse our latest booster releases and rare singles.
• To Stock Stuff You’ll Actually Want: We look at general trends (e.g., “people really love Japanese booster boxes and modern Pokémon sets!”) to decide what inventory and allocations to secure next. Your indirect feedback helps us stock the shelves with products our community adores.
• To Talk Only When You Want Us To: We’ll only send you promotional emails if you’ve told us you’re okay with it. And if you ever change your mind, unsubscribing is just a click away. No hard feelings.

4. Who We Share With (No One) Let’s be crystal clear: We do not, and will never, sell your personal data. Period. We only share your information with a few essential, trusted partners who help us run our business, and they are under strict orders to keep it confidential. These partners include:

• Shipping couriers like USPS, UPS, or FedEx (so they can deliver your package safely).
• Payment processors (so they can securely complete your transaction).

5. You’re in the Driver’s Seat Your data belongs to you. You can always:

• Ask us what information we have about you.
• Tell us to correct something if it’s wrong.
• Request that we delete your personal info from our systems (though we might have to keep some order records for tax purposes, as the law requires).
• Opt out of marketing emails instantly.

Just reach out to us at Contact@polycraftdirect.com. We’re real people on the other end, and we’re happy to help.

6. Straight Talk About Our TCG Products & Store Policies We source exclusively from authorized distributors and verified channels to guarantee genuine, factory-sealed products. But we also believe in being upfront:

• 100% Factory-Sealed & Authentic: Every booster box, Elite Trainer Box, and blister pack comes factory-sealed with original manufacturer shrink-wrap and security logos. We never weigh, tamper with, or map packs.
• Final Sale on Sealed Products & Singles: Due to market volatility and the risk of resealing or pack tampering, all sales on factory-sealed TCG items and individual card singles are strictly final. Once an order has shipped or the seal is broken, it cannot be returned or refunded.
• Card Condition Standards: Raw singles are graded and cataloged honestly (Near Mint, Lightly Played, etc.). Minor factory print lines or centering variations can happen straight from the booster pack, but we ensure all cards are packed in protective sleeves and top loaders to keep them secure during transit.
• Collector-Grade Packaging: Trading cards are delicate. We ship your items in sturdy boxes with generous bubble wrap, corner protectors, and tracking to ensure everything reaches you in pristine condition.

7. Changes to This Promise As we grow and learn, we might need to update this page. If we do, we’ll post the changes here and update the date at the top. We’ll never sneak anything by you.

8. Got Questions? We’d Love to Chat. We’re here for you. If you have any questions at all about your privacy, your data, upcoming card releases, or your order, talking to a human is just an email away.

• Email us anytime: Contact@polycraftdirect.com
• Or send us a text: (561) 702-2234

Thanks for reading, and thanks for supporting our small business. – Poly Craft Direct LLC™